This isn't a static e-learning module. You won't read a case study and answer multiple-choice questions. You'll actually have a conversation with a simulated customer. And it may not go the way you plan! You'll have to listen carefully and pick the appropriate response. Gauge how well you're doing by the customer's changing moods, as well as what he says. Sometimes objects in the environment might "remind" you of things to say, and can open additional dialog options.

Try our demonstration. We believe it will change what you expect from your e-learning offerings!